Warning lights
Signals from the annual accounts, the CBE and the Official Gazette, each with its threshold and source. No score, no verdict.
-
Negative equity NBB
More debt than assets in 4 of the last 4 fiscal years.
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Shrinking team NBB
FTE fell two years in a row, from 51.7 to 39.8.
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Busy address KBO
96 other companies have their registered office at the same address; threshold 10.
Financials
Financial year 2025
CONTACT CENTER ALLIANCE from Gent, company number BE0812091423, closed financial year 2025 with a result of € 192,611 after tax. For that financial year CONTACT CENTER ALLIANCE recorded revenue of € 2.1 million and equity of € -2.6 million. Compared with financial year 2024, the result moved from € -661,466 to € 192,611. Profitable, and profit is growing. More debts than assets. High debts against a small own buffer. The most recent annual accounts were filed with the National Bank of Belgium on July 17, 2026.
€ -2.6 million
▲ € 191,926 vs 2024
Assets minus debts, by the books. What is left if everything were sold and paid today.
€ 192,611
▲ still € 661,466 loss in 2024
Profit after tax over the fiscal year.
€ 36,611
▲ 61% vs 2024
Cash and bank balances on the last day of the fiscal year.
Stays in the company
No dividend for 2025. Retained profit grew to € -2.7 million.
People and assets in 2025
39.8
▼ 6.4 vs 2024
Average over the fiscal year, from the social balance sheet.
€ 1.7 million
▼ 7% vs 2024
€ 42,500 per full-time equivalent. Payroll staff only. What the director pays themselves is already netted into the gross margin and is not shown separately in the accounts.
€ 288
Book value of vehicles, furniture and equipment.
Debts at end 2025
None
No bank loans on the last day of the fiscal year.
€ 5 million
▲ 75% vs 2024
Supplier invoices still open on the last day of the fiscal year. Pays suppliers within 6001 days on average.
€ 258,338
▼ 16% vs 2024
Taxes, VAT and social contributions still to pay.
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| 2022 | 2023 | 2024 | 2025 | Change 2024 → 2025 | |
|---|---|---|---|---|---|
| Revenue | € 3,725,313 | € 2,396,175 | € 1,502,560 | € 2,073,803 | ▲ 38% |
| Profit after taxes | € -2,826,136 | € 465,025 | € -661,466 | € 192,611 | ▲ € 854,077 |
| Equity | € -2,588,613 | € -2,128,743 | € -2,791,658 | € -2,599,731 | ▲ € 191,926 |
| Total debts | € 4,330,091 | € 5,950,296 | € 6,121,203 | € 8,192,863 | ▲ 34% |
| Cash | € 92,876 | € 16,144 | € 22,785 | € 36,611 | ▲ 61% |
| Retained profit | € -2,657,401 | € -2,192,376 | € -2,853,842 | € -2,661,231 | ▲ € 192,611 |
| Balance sheet total | € 2,320,671 | € 3,821,553 | € 3,329,546 | € 5,593,132 | ▲ 68% |
| Employees (FTE) | 62 | 51.7 | 46.2 | 39.8 | ▼ 6.4 |
Key figures of CONTACT CENTER ALLIANCE, fiscal years 2022 to 2025, from the annual accounts filed with the National Bank of Belgium.Next annual account (fiscal year 2026) expected before 31 July 2027.
What happened to CONTACT CENTER ALLIANCE?
What happened at CONTACT CENTER ALLIANCE in recent years, according to the Belgian Official Gazette, the CBE and the National Bank:
- Yource Holding B.V. stepped down as director. NBB
- Louis Lesage stepped down as director. NBB
- New annual accounts for financial year 2025: profit of € 192,611. Source: NBB ↗
- Yource Holding B.V. became a director. NBB
- Louis Lesage became a director. NBB
- New establishment in Mouscron. KBO
- New establishment in Gent. KBO
- Start of the company according to the CBE. KBO
In short
From € 2.8 million loss in 2022 to € 192,611 profit in 2025.
Paid € 1,815 in corporate taxes since 2022.
Best year ever: 2023, with € 465,025 profit.
A new publication or filing at CONTACT CENTER ALLIANCE? We notify you, reason included.
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De Lijn 8 June 2026 New annual account 2025
filed on 8 June 2026
What was left
€ 20 k ▼ 91%
Money in the bank
€ 178 k ▼ 98%
Open the dossier →
NMBS 8 June 2026 New annual account 2025 What was left ▼ 80%
bpost 18 May 2026 New annual account 2025 What was left from loss to profit
Management
The stake of EUROPEAN BUSINESS OPERATIONS & SERVICES HOLDING comes from that shareholder’s own annual accounts; small companies do not report their shareholders themselves.
CONTACT CENTER ALLIANCEThe shares are held by EUROPEAN BUSINESS OPERATIONS & SERVICES HOLDING (99.8%).
Directors
According to the 2025 annual accounts
Louis Lesage
Director
Also active at: MIFRATEL, EUROPEAN BUSINESS OPERATIONS & SERVICES, Telhotel Mifratel, M&P Invest, EUROPEAN BUSINESS OPERATIONS & SERVICES HOLDING
since 2022 · until 2028
Yource Holding B.V.
Managing director · represented by Bob Mols
Also active at: EUROPEAN BUSINESS OPERATIONS & SERVICES, EUROPEAN BUSINESS OPERATIONS & SERVICES HOLDING
since 2023 · until 2029
Shareholders
Participations
No participations in other companies reported.
Establishments
Establishment units
Physical locations of this company
Oktrooiplein 1 box 501
9000 Gent
Kleine Brugstraat 120
7700 Mouscron
Active since 3 March 2014
Who else lives here?
A building full of entrepreneurs or one very busy letterbox? Another 96 companies are registered at this address.
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€ 246,008 gross margin · 2025
+91 more
What is an establishment unit? An establishment unit is a geographically identifiable place where activities of the enterprise are carried out.
Details
- Company number
- 0812.091.423
- VAT number
- BE 0812.091.423
- Registered office
- Oktrooiplein 1 bus 501, 9000 Gent
- Names & denominations
- CONTACT CENTER ALLIANCE
- Enterprise type
- Rechtspersoon
- Legal form
- Public limited company
- Legal situation
- Normale toestand
- Start date
- 25 May 2009
- Peppol
- Active · Active since 20 Apr 2026
- Activities · NACE
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