Warning lights
Signals from the annual accounts, the CBE and the Official Gazette, each with its threshold and source. No score, no verdict.
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Annual account missing NBB
Fiscal year 2024 was expected before 31 July 2025 and has not been filed.
Financials
Financial year 2023
WALLONIE BRUXELLES CONTACT CENTER from Ans, company number BE0807319518, closed financial year 2023 with a result of € 675,105 after tax. For that financial year WALLONIE BRUXELLES CONTACT CENTER recorded revenue of € 35.4 million and equity of € 4.2 million. Compared with financial year 2022, the result moved from € 685,980 to € 675,105. The company is profitable. The buffer is growing. A strong own buffer against the debts. The most recent annual accounts were filed with the National Bank of Belgium on July 2, 2024.
€ 4.2 million
▲ 19% vs 2022
Assets minus debts, by the books. What is left if everything were sold and paid today.
€ 675,105
▼ 2% vs 2022
Profit after tax over the fiscal year.
Stays in the company
No dividend for 2023. Retained profit grew to € 4.1 million.
People and assets in 2023
412.2
▲ 10.8 vs 2022
Average over the fiscal year, from the social balance sheet.
€ 20.7 million
▲ 9% vs 2022
€ 50,200 per full-time equivalent. Payroll staff only. What the director pays themselves is already netted into the gross margin and is not shown separately in the accounts.
€ 71
▼ 62% vs 2022
Book value of vehicles, furniture and equipment.
Debts at end 2023
None
No bank loans on the last day of the fiscal year.
€ 1.6 million
▼ 60% vs 2022
Supplier invoices still open on the last day of the fiscal year. Pays suppliers within 42 days on average.
€ 3.7 million
▲ 1% vs 2022
Taxes, VAT and social contributions still to pay.
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| 2021 | 2022 | 2023 | Change 2022 → 2023 | |
|---|---|---|---|---|
| Revenue | € 33,965,891 | € 35,975,691 | € 35,409,910 | ▼ 2% |
| Profit after taxes | € 471,202 | € 685,980 | € 675,105 | ▼ 2% |
| Equity | € 2,836,657 | € 3,522,637 | € 4,197,742 | ▲ 19% |
| Total debts | € 14,203,450 | € 11,153,208 | € 5,287,819 | ▼ 53% |
| Land & buildings | - | - | € 114,855 | |
| Retained profit | € 2,775,157 | € 3,461,137 | € 4,136,242 | ▲ 20% |
| Bank debt | € 7,014,750 | € 3,481,632 | € 0 | ▼ 100% |
| Balance sheet total | € 17,183,606 | € 14,740,345 | € 9,679,690 | ▼ 34% |
| Employees (FTE) | 311.1 | 401.4 | 412.2 | ▲ 10.8 |
Key figures of WALLONIE BRUXELLES CONTACT CENTER, fiscal years 2021 to 2023, from the annual accounts filed with the National Bank of Belgium.The annual account for fiscal year 2024 has not been filed yet; it was expected before 31 July 2025.
What happened to WALLONIE BRUXELLES CONTACT CENTER?
What happened at WALLONIE BRUXELLES CONTACT CENTER in recent years, according to the Belgian Official Gazette, the CBE and the National Bank:
- Edouard RODRIGUEZ stepped down as director. NBB
- New annual accounts for financial year 2023: profit of € 675,105 (▼ 2% vs 2022). Source: NBB ↗
- CARINE HOUGARDY stepped down as director. NBB
- JULIE FERNANDEZ FERNANDEZ stepped down as director. NBB
- LETITIA DUMONT stepped down as director. NBB
- BERTRAND DEMONCEAU stepped down as director. NBB
- Edouard RODRIGUEZ became a director. NBB
- JULIE FERNANDEZ FERNANDEZ became a director. NBB
In short
From € 471,202 profit in 2021 to € 675,105 profit in 2023.
Paid € 1.1 million in corporate taxes since 2021.
Best year ever: 2022, with € 685,980 profit.
Pays suppliers within 42 days on average.
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De Lijn 8 June 2026 New annual account 2025
filed on 8 June 2026
What was left
€ 20 k ▼ 91%
Money in the bank
€ 178 k ▼ 98%
Open the dossier →
NMBS 8 June 2026 New annual account 2025 What was left ▼ 80%
bpost 18 May 2026 New annual account 2025 What was left from loss to profit
Management
The stake of ORANGE BELGIUM, VOO S.A. comes from that shareholder’s own annual accounts; small companies do not report their shareholders themselves.
WALLONIE BRUXELLES CONTACT CENTERThe shares are held by ORANGE BELGIUM (100%) and VOO S.A. (100%).
Directors
According to the 2023 annual accounts
since 2022 · until 2023
BERTRAND DEMONCEAU
Director
Also active at: PUBLILEC, BETV, NETHYS, ELICIO, VOO S.A., VOO Holding, NeWIN, PHENIX DATA CENTER +2 more
since 2022 · until 2023
Edouard RODRIGUEZ
Managing director
since 2023 · until 2029
Shareholders
100%
100%
Participations
No participations in other companies reported.
Establishments
Establishment units
Physical locations of this company
Rue Jean Jaurès 46
4430 Ans
Rue d'Abhooz 82
4040 Herstal
Active since 23 October 2008
Rue Fivé 150
4100 Seraing
Active since 1 October 2015
What is an establishment unit? An establishment unit is a geographically identifiable place where activities of the enterprise are carried out.
Details
- Company number
- 0807.319.518
- VAT number
- BE 0807.319.518
- Registered office
- Rue Jean Jaurès 46, 4430 Ans
- Names & denominations
- WALLONIE BRUXELLES CONTACT CENTER · W.B.C.C
- Enterprise type
- Rechtspersoon
- Legal form
- Public limited company
- Legal situation
- Normale toestand
- Start date
- 23 October 2008
- Peppol
- Active · Active since 1 Jan 2001
- Activities · NACE
Activiteiten van callcenters
Overige zakelijke dienstverlening, neg